In order for us to process your return in the fastest and easiest manner please follow the steps below (these steps do not in any way affect your right to cancel).
1) Please write to us at email@example.com with the following information:
For unwanted items, you must inform us of your decision to cancel and return within 7 working days of receiving the product(s). We will send you applicable instructions within five days. Please do not return goods until you have received our reply. You must then send the goods back to us as soon as possible once you have cancelled the contract.
2) What you need to return.
3) Tips on packing your product for return.
To make sure your product is not damaged in transit please follow these packing tips (these steps do not in any way affect your right to cancel):
4) If you do not have the original packing.
Your parcel has to go through an automated sorting hub, so please follow the above advice to ensure it arrives safely.
Thank you for taking the time to read and follow these instructions.
You can read more information about our returns policy on our Terms & Conditions page.
You can now recycle your old electricals with us.
If you’re buying a new electrical item, we will recycle your old one for free
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We can help
We are pleased to offer our customers the chance to recycle their old electrical items.
You can drop them off at our warehouse for us to dispose of correctly.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.