Privacy Policy

Decold is committed to protecting and respecting your privacy. This is the full privacy policy for the website, www.decold.com

In this policy, we call the website "the website" or "our site" and we refer to Decold as "we" "us" and "our".

By using the website, you consent to the collection, use and transfer of your information under the terms of this policy.

Who has access to your information
We have access to your information. For the purpose of the Data Protection Act 1998, we are the data controller and our address is Decold Ltd, 18 Old School Drive, Southwold, IP18 6JZ, Reydon. You can find more contact details on our Contact Us page. We own the data that we collect on the site.

We may use contractors to service the site or to fulfil orders from customers. Where these contractors require access to personal information, we try to seek assurances that they comply with the DPA and that your information will be kept confidential. They will not use your information except to fulfil their obligations to us, and will not use it except in line with this privacy notice.

We may have to disclose information about customers to our professional advisers to obtain professional advice.

If you have accessed our website through a third party service such as Google or Kelkoo, then they may have access to data about you. Please refer to their privacy policy if you wish to know how they use that data.

We will not disclose your information to anyone else.

Location of data
The data that we collect from you is stored within the European Union.

Contract information
We store the contract's content and will send you the details of your order as well as our general terms via e-mail. You can find our full terms and conditions here at all times. The details about your recent orders can be found in the 'Your Account' section of our website one you have logged in.

Information we collect and use
We collect and process the following data about you:

 

  • Details of purchases you make on our site.
  • Information that you provide by filling in forms on this website. This includes information provided at the time of registering with us, ordering goods, or requesting information or further assistance. We may also ask you for information if you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • Details of your visits to our site including traffic data, location data, weblogs and other communication data.

You may contact us for information about data that we store about you and request corrections or deletion of that data.

We do not store credit card details nor do we share customer details with any 3rd parties.

IP addresses
We may collect information about your computer, including your IP address, operating system and browser type. We use this for website administration. This is statistical data about our users' browsing actions and patterns, and does not identify you.

Cookies
It is essential for the function of our site that we place a text file called a cookie in the browser files of your computer when you login, submit a form or interact in a 'complex fashion' (e.g. putting something in your basket). The cookie may be stored on your computer's hard drive. You can configure your website browser to restrict or disable the use of cookies, however this will prevent you from being able to complete a purchase on our website.

Some non-essential cookies are also used to gather non-personal information. This data does not identify to you in any way but allows us to monitor and improve your browsing experience. Good examples of non-personal information would be: what web browser is being used, any referring sites that linked you to Decold, the date/time of the browsing session and which pages were visited. This data may be used by us in web analysis tools such as Google Analytics and Adnexus.

You are always free to decline our cookies if your browser permits, but please be aware that some parts of our web site may not work properly for you if you do so.

You may also clear all stored cookies from your browser after you have used our site. Please note this process will also remove cookies stored by other websites.

Please note that our advertisers may also use cookies, over which we have no control.

How we use your data
Your personal data will be used to to provide the information, goods and services offered through our website to you, for billing and order fulfilment. Specifically, we use data about you in the following ways:

  • To provide you with access to parts of our site;
  • To allow you to purchase goods on our site;
  • To allow us to supply the products or services you have requested;
  • To collect payment from you;
  • To contact you about your orders and requests;
  • To use and analyse the information we collect so that we can administer, support, improve and develop our services;
  • To tell you about important changes or developments to the site;
  • To tell you about other products and services which we offer which may be of interest to you. We only do this if you have agreed to receive this type of information;
  • To produce statistics about our customers for our advertisers and investors. This information is anonymous and does not identify any individuals. We can use these statistics to allow adverts to be targeted at certain types of customers.

Data & password security
All data you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Once we have received data from you, we use certain procedures and security features to try to prevent unauthorised access.

Where you have a password, you are responsible for keeping the password confidential. Do not share the password with anyone.

Sending information on the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of the data transmitted to our site. Any transmission is at your own risk. Unless we have been negligent we are not liable for any loss arising from a breach of security.

Choice â receiving marketing emails
You can choose to receive marketing emails and can opt-out of receiving them later. You will be able to unsubscribe from our marketing mailing list at anytime by clicking on the unsubscribe link at the bottom of an email. If at any time you wish to have your information removed from our active mailing list databases, please contact us at info@decold.com. For postal enquires please direct correspondence to Decold Ltd, 18 Old School Drive, Southwold, IP18 6JZ Reydon.

Other websites
This site contains links to other sites. We are not responsible for the privacy practices or the content of such websites.

Changes to our privacy policy
We occasionally change this privacy policy or the summary policy. You should therefore look at the policies regularly.